How Quality First Is Handling the Coronavirus Threat

The Novel Coronavirus (COVID-19) has radically changed the way we live
our lives, even if it is for just a short period of time. As we’re
continuing to monitor the situation and follow the guidelines that are
given to us by the CDC and other governmental authorities, we’ve
taken the opportunity to thoroughly review our cleanliness procedures
and implement new policies and standards that ensure that we not only
remain protected ourselves, but that you at home can be completely confident
when you call us to come out for a repair service.

We understand that global pandemics do not necessarily mean plumbing problems
go away. There may come a point during your period of social distancing
or self-quarantine where your toilet backs up, your water heater springs
a leak, or your air conditioner or heater quit on you. In these instances,
you need to be able to reach out to a skilled plumber or HVAC professional
who can come out and get it fixed. At Quality First Service Group,
we’re determined to be that name. We are continuing our operations
to the best of our ability, and we’re putting some extra precautions
in place in order to protect you and your family but also ourselves.

New Cleaning Standards & Requirements

To stop the spread of COVID-19 should it ever find its way to our office,
Quality First Service Grouphas implemented an extensive new
policy as well as some temporary procedures designed to mitigate risk
for everyone involved. We have implemented new sanitizing and cleaning
protocols, including requiring all technicians to wash their hands before
and after every service visit. Each of our field technicians is also responsible
for cleaning and disinfecting all of their tools with every work day,
and that includes electronic devices like iPads, iPhones, inspection cameras,
and so much more. We have also increased the options for remote work when
possible. Because the situation with COVID-19 is so fluid, these policies
are constantly monitored and adjusted in order to ensure that we are as
safe as we can be at all times.

Employee & Customer Safety Plan

In addition to new cleanliness procedures, our employees are also required
to constantly monitor their own health and wellness. Any employee showing
symptoms of COVID-19 will be strictly forbidden from returning to work
until they are medically cleared by a physician. This is for both the
safety of our own workforce and for the safety of all of our customers.

Finally, we are also implementing some additional safety checks to ensure
that our technicians are going to homes that are safe and clear from any
signs of the illness. When you schedule an appointment with us, we will
ask a few additional questions, including:

  • Has anyone in your home been sick with a runny nose, high temperature,
    sore throat, or cough?
  • Have you been around anyone that tested positive for COVID-19 virus?
  • Have you traveled outside of the country within the last 30 days?

Once we are certain that the risk is low enough that our service visit
is safe for both you and our technician, we will dispatch someone out
to your job to get it done. We appreciate your understanding with this
new process and hope you’ll join us in our efforts to prevent and
stop the spread of this disease.

If you need a plumbing, heating, or air conditioning service, don’t
hesitate to reach out to the experts at
Quality First Service Group by dialing (720) 548-2770 today.

You can count on Quality First

From start to finish, we go the extra mile for our customers.

Simple, friendly scheduling

We're here to help. Get an appointment time that fits your busy schedule.

Service experts, not salespeople

Our goal is to get your problem fixed, at the budget that works for you.

Know your technician

We will send a photo of your tech before the appointment along with live GPS tracking updates.
DENVER METRO (720) 772-5081
CASTLE ROCK (720) 325-1371

Helping people is our passion


We believe in giving back

As a family business owned by Colorado locals, we are committed to our community. That's why we support and provide free services to charities and nonprofits across the Front Range.