Customer Service Representative/Dispatcher

Our customer service representatives are the first point of contact our customers have with our company, as well as the people who dispatch field technicians to perform services. They are the important cog that keeps our business running! This is very much a customer-facing position, so ideal candidates must be well-versed in customer service and communication

Duties:

• Answer phones and converse with customers
• Schedule appointments
• Dispatch field technicians to appointments and direct them to customers

Requirements:

• Must have exceptional communication skills, both written and verbal
• Must be organized, self-starting, and calm under pressure
• Must have familiarity and skill with using a computer

Drain Service Expert

Our drain service experts are relied on to service drain clogs, trap issues, and other minor issues customers may be experiencing in both a residential and light-commercial setting. The ideal candidate will be friendly, self-managing, motivated, and have their own set of drain service tools to complete these services for customers.

Duties:

• Perform drain clog removal and drain maintenance services in customers’ homes and businesses.
• Perform drain inspections and diagnose problems in order to perform optimal repair service

Requirements:

• Must be friendly and have exceptional customer service skills
• Must have drain and plumbing tools to complete services

Plumbing Service Expert

Our plumbing service experts provide a wide range of plumbing services to customers who need them. Services will range from everything from simple repairs and replacements to major overhauls, remodeling installations, re-pipe services, and much more. Ideal candidates will have considerable experience, have current plumbing licenses, and possess their own full set of plumbers’ tools they can carry with them from job to job.

Duties:

• Perform field repairs, installations, and other plumbing services in residential and light commercial settings
• Operate and maintain a company service vehicle

Requirements:

• Must have previous plumbing service experience
• Must have excellent verbal and written communication skills
• Must be available to work a rotating night, weekend, and holiday on-call schedule
• Must have clean driving record

HVAC Service Expert

Our HVAC service experts are skilled, knowledgeable, and highly-trained technicians who service all types of heating and cooling equipment for customers in both residential and light commercial settings. Ideal candidates will be friendly, have outstanding communication skills, be motivated and adept at self-managing, have current HVAC technician licenses, and possess their own tools they can carry with them from job to job.

Duties:

• Perform installation, maintenance, repair, and diagnosis services on all types of HVAC equipment for customers
• Communicate repair options for customers and provide written estimates
• Operate and maintain a company service vehicle

Requirements:

• Must have pervious HVAC service experience
• Must have excellent verbal and written communication skills
• Must be able to lift 50 lbs.
• Must have clean driving record

HVAC Installer

HVAC Installers are responsible for overseeing and executing installation of new HVAC equipment in both residential and light commercial applications. Ideal candidates will have prior experience and be knowledgeable about major name brand makes and models, and have excellent communication skills in order to communicate with customers.

Duties:

• Install HVAC equipment in customers’ homes and businesses
• Ensure all installation labor is up to our company’s rigorous quality standards
• Communicate information with customers and answer questions
• Maintain and operate a company vehicle

Requirements:

• Must have previous HVAC service experience
• Must have excellent written and verbal communication skills
• Must be able to lift 50 lbs.
• Must have a clean driving record