All of our issues were fixed within 45 min of his visit. He deserves more than 5 stars!
I just want to say how well my technician handled our problem. He came in and noticed the issue and had a solution immediately. Zach S. is by far one of the best technicians I have ever had the pleasure of meeting. All of our issues were fixed within 45 min of his visit. He deserves more than a 5 star
We've called Quality First for other repairs and have always been completely satisfied!
I had a service request for repair of a shower control and sink faucet. Service Expert Josh Cathcart and his assistant Dustin arrived within the designated timeframe, assessed the problems, explained what would need to be done to repair the problems, and provided estimates. Josh and Justin were friendly, professional, and kept me apprised of what they were doing. They took the extra step to go out and get an additional tool to complete the project to insure there would be no damage to the shower when they removed the defective part. They were very patient and thorough in their explanation of what was done. We have called Quality First for other repairs and have always been completely satisfied with their repair work and their representatives. Thank you.
- Happy Customer
Very thorough and knowledgeable. I recommend Quality First Plumbing And Heating! I will use them in the future! Thank you!
Very thorough and knowledgeable. I recommend Quality First Plumbing And Heating! I will use them in the future! Thank you!
Called Quality First and Michael was here within 20 minutes and everything was taken care of immediately.
Called Quality First and Michael was here within 20 minutes and everything was taken care of immediately.
Used them twice for emergency sewer clogs. Both times were awesome. Be sure to ask for Eli if you can. He was honest, efficient, and most of all, he had manners and respect for my elderly neighbors in need. He did awesome work!
Second time using this company. Awesome service again.
Paul was great. Friendly, courteous, helpful. Worked neatly and did a great job. Seemed very knowledgeable and made good suggestions. Highly recommend this company and Paul.
Castle Pines, CO
Great Service Today
Great and efficient service from Paul Slaughter today!
- Ana K.
Reasonable Cost for Services
In recent weeks, I have had a need to consult with a HVAC specialist concerning my heater. I have had Chris and Rick over to my house and they have provided pleasant, friendly, professional advice on dealing with my issues. I appreciate that very much because they are more concerned in assisting me rather than trying to sell me additional products or services. I recommend them highly!
A furnace went out during our February sub zero cool front. From the phone staff to the technician are outstanding. Chris drove across town in the storm. Chris had the part, which resulted in the tenants having heat with 4 hours of calling me. They are my go to company
Quality First has done work for us before and they continued the pattern of providing excellent service for us. Ross was exceptionally professional in his dealing with us and left with a job well done!
Our hot water heater went out on a Sunday. We did not expect to have it replaced on the weekend but were pleasantly surprised when Ross found the heater we needed in stock and finished the job the same day. He was not content to just replace the heater and make sure everything was connected before leaving. He waited to ensure that it was working properly and that we actually had hot water. I would recommend him in a heartbeat!
Awesome customer service
From the phone call to the repair. Top notch service. Very friendly. Greg did great. It might seem expensive, but good service deserves to be paid properly.
Amazing ... professional, polite, qualified, HONEST. Jacob Jones is the best plumber I've delt with in years.
Exceptional service. Gave us options and showed prices for each option. Very professional and polite. Even talked to my wife on the phone (she was out of state on business). Excellent install of a new water heater. Explained everything. When checking water pressure we found an outside spigot that appeared to leak when we turned on. I forgot I removed the little cap to drain for the winter. When he noticed that he came to me and asked for the cap to check again instead of just replacing with a new spigot and charging me. Hard to find an honest serviceman these days! I'll always use him.
Ross Smith was very helpful. I had a bad toilet clog that I could not get rid of on my own. He quoted me the low price if the first attempt worked, and the higher price if he had to take the toilet apart to do more. Everything was completed to full satisfaction.
Quality Plumbing is an amazing company. They responded immediately to our call on a Sunday. I requested first call the following morning since we could not use our kitchen sink. Our plumber arrived at 9:00am as arranged. Additionally, I received excellent communication from the office informing me of the arrival time and name of our plumber. The plumber was very professional, extremely respectful of our home keeping everything neat as he worked, completely diagnosed the problem, and did an excellent job fixing it!
courteous, helpful and cheerful and scheduled an early appointment for me
Last night, my thermostat went out. It was a very, very cold night and first thing this morning, I contacted Quality First Plumbing and Heating. The person that I spoke to was courteous, helpful and cheerful and scheduled an early appointment for me. Chris came by to analyze and restart my heating furnace. He was very professional, pleasant, inquisitive, and knew exactly what was the problem. He did not try to push other services but was helpful in explaining the condition of my air conditioning and heating system. I definitely recommend them and without fail will use them to take care of my needs in the future.
I had a plumbing challenge and am happy to report Quality First Plumbing and Heating helped me resolve it. You see, I needed to have plumbing work to install pipes and a ventilation system for a medical device. Four plumbing companies were too intimidated to take on the project. Not Quality First. They actually looked forward to the challenge. Michael White did an incredible job. I must say I never thought much about how pipes look but Michael created a true masterpiece. He was thorough, patient and the ultimate in professionalism. I trusted Michael to get the job done and he did. Quality First does indeed put quality first. You cannot go wrong with them. Thank you, Michael White! You are the BEST!
Our main line was backed up and our basement was flooding. We called Quality First and I'm so glad we did. Ross S. came to our house in half an hour. He was professional, courteous and efficient. He cleared our main line and even gave us a few tips to fix our kitchen sink. After trying his suggestions, our kitchen sink works perfectly now. Thanks Ross!
- Katie S.
Mike R. a personable professional plumber.
Had a very leaky kitchen sink; called and shortly Mike R. arrived. Did a thorough professional job in two hours; problem fixed.
Would recommend this company for prompt efficient plumbing service.
Quality is the best!! Overall a great experience from first calling them and getting on the schedule to keeping me updated on ETA of the technician.
Paul S was outstanding showed up early on a snow day and got our water pressure dialed in.Thanks for making it easy!
Thank you Quality Plumbing for answering the phone on a Sunday!
On a Sunday our toilets and sinks started filling up with sand from our water well - Quality Plumbing answered their phone promptly on a Sunday and sent out Randy who was a very experienced and friendly plumber. Knew exactly how to handle things and took it upon himself to do so - no panic, very calm, gave us all our options, and treated our home like he would his own. He took into consideration every option - and explained everything to us before he did anything. He also came back the next day to follow up and make sure everything was done correctly. We feel very lucky to have contacted Quality First, just by choosing them on the 'web' -- but double lucky to have received a plumber as pleasant, trustworthy, and knowledgeable as Randy was. We definitely will request him if anything ever comes up in the future. He fixed everything and now all the water is clean and sparking! Thank you!
- Pat and Yvette B.
I had a complicated sewer pipe situation where most of my system was replaced. Throughout the process and some bumps along the way, Quality First and Brian S were very helpful and committed to make sure I ended up happy with the result. Brian is very professional and committed to providing 5 star service.
Thank you Jacob!!!
Jacob and his associate were in my home for over 8 hours yesterday replacing water lines. They were courteous, clean and didn't mind if I got in their way a few times. They did a great job. Both were very helpful and respectful. I would definitely recommend them to a friend or colleague. Thanks
Highlands Ranch, CO
Amazing customer service!
My furnace went out along with some plumbing issues on new years. The HVAC techs and plumber were amazing and quick. I would recommend Quality First to anyone looking for HVAC and plumbing services!
Paul Slaughter came out this morning and redid the plumbing under my kitchen sink that had been leaking. He was easy to talk to, explained the work, did a great job, tightened my garbage disposal and faucet. He was quick, efficient and got the job done well. I am very happy with his service and I highly recommend him! I will be calling him for any future plumbing needs.
Quality First is always our go to for plumbing needs. Customer service is stellar.
Our mainline clogged while cleaning up after Christmas dinner. When Josh arrived dirty dishes were piled on the sink. He promptly began addressing the main line and was done in less than 30 minutes. Thank you Josh, our waste water flows again!
From the first phone call for help to the culmination of my issue, Ross, was professional and efficient. He explained the problem, offered an estimate, and stayed with my job until it was completed -- even thought it ran late into the evening. I will definitely use Quality First again. My highest compliment will be to refer them !
Josh gave above 5 star service, fixed our kitchen sink issue, and provided insight into future issues/repairs. We will be contacting you guys for under seak fix and water heater repair after first of the year.
We called because of a leak in the basement of our rental apartment. Ross Vickery came out and made the repairs. I have done my own plumbing repairs for years. I know quite a bit about plumbing and sweating copper pipes. I was greatly impressed by Ross's professionalism, knowledge, and ability. We will definitely call Quality First again and will ask for Ross Vickery.
Great professional work! Both Josh and John did a wonderful professional job in repairing our sewer pipe. We highly recommend them!
Always the best!
I have had outstanding service from this company for years. Always clean and polite. Knowledgeable. Excellent service. I could not have been more pleased with Jacob Jones and his quick response to a leak in my home.
- Julie R.
Castle Rock, CO
This company truly means quality and service
This company truly means quality and service. Josh Cathcart worked on our drain problem. He got here earlier than expected (a very good thing) and was quick and efficient. I have no problem recommending this company or Josh.
Excellent professional service!
I had a routine 21 point check done on my furnace. Sam Criswell, HVAC Service Tech, was excellent. He went over everything he checked, made recommendations and throughly explained everything. Good quality service. I also used them recently for plumbing and it was great too. Thanks Sam! I appreciate you.
conquered all the challenges my slightly older system threw at him
Chris was out here today and conquered all the challenges my slightly older system threw at him. Everyone on the team was great with communicating the day prior and the day of and Chris walked me through all the work he did and the operation of the system that he worked on. Thank you Quality First Team.
Excellent service and attention to detail.
Very pleased with the level of service and attention to detail by Sam our technician. He spent a significant amount of time trouble shooting and diagnosing the problem with our heater. He explained the process in detail and provided us with options. This is the second time that we’ve had Sam out to our home and we’ll certainly request him again should the need arise.
Richard Kadow was the plumber that performed the repair on my hydrant and restored my water. Richard was very professional and he took time to the explain in detail the service that he performed on my unit. Also, he showed up within the ETA that I was given by the customer service agent. Thanks a bunch Richard!
I had both my A/C and Furnace replaced on 10/26/18. I'd like to thank Quality First for a GREAT job. I had no prior experience with them, so was unsure how it would go and just hoped for the best. But it turns out I was very satisfied with the service and the work performed. The technicians were very professional, polite, friendly, and very knowledgeable! I received honest and trustworthy advice from the very start of my job. I would HIGHLY RECOMMEND Quality First Plumbing & Heating and if I ever need their type of service again, I will definitely contact them FIRST! Thank you, thank you, thank you! 5 out of 5 stars from me!
Paul did a great job! Very friendly. Only complaint is he is an Eagles fan!! Go Cowboys!!
He was very professional and explained to me what he was doing.
I had a sewer back up in the basement needless to say it was a mess down there. Austin from Quality First came out to the house within an hour of me calling. He did a great job of fixing the back up. He was very professional and explained to me what he was doing.
- Noreen R.
Quick response and saved the day!!!!!
My expansion tank split a seam and was flooding my basement. I had a few inches of water. I called at 6:00 AM and reached Skylar. She was great and could tell I was in a panic mode. She got the next technician available out and Richard Kadow, Service Expert, quickly assessed the problem, gave me a bid and spent the afternoon on repairs. Cameron came out with additional parts and assisted Richard also. This was just the beginning of my journey in the basement but they were awesome. Richard made sure I understood everything before he left. They followed up to make sure everything was satisfactory. Excellent service! Can’t thank you all enough!
I have been very fortunate to have Richard come out and repair a water pipe leak and again later a new water heater. He is the very best plumber. He is very professional and courteous. Oh, and my dog remembered him! It was quite a cute moment. No need for me to call anyone else. The office staff is the best also!
Quality First is a 5 star company. Jessica was pleasant and helpful with scheduling, reminder, & follow up of service provided. Chris M. was prompt, courteous, and professional. He explained things to me about my furnace and humidifier that I had questions about. We also had Quality 1st install a new furnace and AC a year ago which is running great. These are qualities you look for as well as consistency with performance.
I am well pleased and confident the work was done right.
Ross V. did a very good job fixing my problem Sat. 10/13. I am well pleased and confident the work was done right.
Water heater repair
Scott, Great, friendly service. I’ve had Scott perform service for me in the past. I trust his work completely.
- B. Thomas
Mike was excellent in explaining the problem and not trying to upsell us. Thorough in his explanation, tidy, friendly, and professional. Highly recommend.
He did a great job-is personable and customer oriented. Mike Kozimko
Frank Town, CO
when he finished the work we were amazed and greatly satisfied
Quality First is true to it name and Josh Cathcart has delivered as promised. He came, made an assessment of our plumbing problem give a reasonable quote, though we thought it was on the highside. But then when he finished the work we were amazed and greatly satisfied. Josh an is excellent plumber and a great character in his relation to his customers, he treated the job as if he doing it on his house. Very professional and friendly.
Josh was fantastic! On time, very professional, and identified the problem immediatly. Our plumbing problem was fixed within an hour and very affordable!
- Katie S.
Best Experience Ever!
Paul Slaughter has been a great help at all my properties. Whenever we need something done right we call Paul. He has the best customer service, and always is willing to lend a extra hand, and educate the clients on repairs, and what we can do to avoid any further damages. He is a great asset to your team. I will always call Quality Plumbing in my time of need. Great Service As Always! Thank you for your continued business.
Scott, was absolutely fantastic, worked hard and his communication was top notch,
Leak in parking garage
Scott Brior was the amazing service expert who responded to a leak in our community garage but specifically over my particular parking space. He was faced with the grulling task of trying to assess where this leak was originating from, given the amount of units he potentially needed access to; the multiple trips up & down several flights of stairs to & from the underground parking area, all while tirelessly testing every possible source of water in each unit assessed. This was all done in freezing 30° degree weather, in a gross dirty & dusty garage, and he maintained the most positive, kind and professional attitude possible! He was determined to find the source and fix it, which he successfully completed! Scott is top notch in customer service and should be viewed as an absolute asset to Quality First! Thank you so much for your awesome hard work!
Excellent customer service and very informative
Jacob is the best!
Jacob was very helpful today. I was without heat and he decided to tack my job onto the end of his day so that I could be comfortable. He was very helpful in explaining things to me so that I understood how my system works, what the problem was, and how he was going to fix it all with a very friendly personality. I will ask for him personally with any future jobs I have!
Ross Vickery came by today to run a leak test on 5 units for my condo. He was on time, polite, professional, and personable. He had to do a repair to another unite while he was here so he ran over a bit, but still executed what he needed to execute in record time. Asked him a few questions - he was very informative and polite. I will be requesting him specifically in the near future to replace water heater. Great employee !!!!!!!!!!! Have a great one !!!!!
Scott-kept me updated. Always called to confirm meeting times. Clean up mess pleasant to work with. Thank you.
- Claudia M.
My HOA called out Quality First to come and look and an issue with a pipe leaking, Christian was very helpful over the phone and while at my house Scott was very polite and help us find out where the leak was coming from. I plan on having them come out to make the repairs once my hoa approves it to be done.
I am very happy with the service this evening.
Chris came out late to fix the drain pipe to the AC. It moved when the AC was being replaced. He did an excellent job and quick. I am very happy with the service this evening.
Chris was at my mom's house today, and he was great. He explained all her options for furnace maintenance. More importantly, he didn't try to talk her into unnecessary and expensive work that she can't afford. I really feel great about the service provided. He was professional, friendly, and conscientious.
Hot water heater went out. Richard Kadow came out and replaced it in a timely manner. Very courteous and professional. He even had treats for our dogs. Best plumbing service I’ve ever had. Would recommend this company to anyone.
reliable and honest
These nice people are delightful to work with. My 12-year-old water heater went out back in the spring. I tried to handle that problem at a Big Box home improvement store and it was a disaster; they didnt have what I needed and said it would take two weeks to get and charged me for some extra vent kit blah blah blah. Instead I called these nice people, who had what I needed in stock and they were able to perform an almost immediate install (i might have waited three days tops). My furnace and AC are the same age so I wanted to find out whether they were also about to stop working. Ricky performed an eval, and Chris Papalia did my furnace maintenance. Both are terrific! Honest, thorough, and flexible. They seem to have the parts they need, none of the "I'll be back in a few hours I need to get something from somewhere" madness. There is a reasonably priced maintenance program where I get two visits a year for preventative maintenance and they call to remind me and set it up. I would not bother with anyone else for HVAC needs, these nice people will do an excellent job.
I will definitely use this company again!
Richard Kadow was knowledgeable and friendly and gave excellent advice. I will definitely use this company again!
Chris Papalia diagnosed a problem with my air conditioning, explained the options to fix the problem, and quickly got to work on it. He was courteous and professional while at my house. This was my first experience with Quality First, and I am very happy with the company and with Chris. I will recommend them in the future.
- Warren H.
Professional and Productive
Josh did a great job clearing a backed up pipe. He was able to complete the job efficiently and effectively. He also did a great job of cleaning up his work space so I didn't have a mess to clean up after the job. He also was very good at communicating what was going on which allowed me to learn as well.
Exceptional, honest service
Finally plumbing help that actually provided excellent and honest service. Josh, Jon and Brian were responsive, courteous and knowledgeable providing superior customer service and worked hard to identify then solve our plumbing problems. Thank you!
- Kimberly S.
They will always be my go to plumbing company!
I had Kris Grimes come to my home about 3 weeks ago to fix a leaking pipe. Turned out it was our refrigerator water supply that was leaking. He came fixed it and provided us with 2 shut off valves. He did a wonderful job and was very friendly. Quality first also did some work on my rental unit back in March and haven't had any issues. Their staff is very nice and well educated. They will always be my go to plumbing company!
This is the second time I have called these fine folks. Their business card states they strive to provide 5-star service, but their service is 10 stars and more. My house was built in the 1800s and this year needed a new sewer line and later a water line to upgrade when those failed for the last time. The Quality crew shows up earlier than on time and gets straight to work, completing both of my projects in one day. I had thought the sewer would take two or three. These folks are expert at what they do, and they get the problem solved right away, providing the customer with the confidence that you are in fine hands. Brian is experienced, knowledgeable and has a knack for problem-solving. He oversaw both of my projects, even suffering a back injury on the latter one that would have kept him at home to recover otherwise. I just can't say enough praise for this firm. I will never call anyone else.
Thanks for picking up my distress call so quickly, taking my information, and responding with Josh on the scene in less than an hour. He showed me the options, resolved the problem, and left the house in good, clean order. Thanks very much!
Blessed and honered to have Paul Slaughter to come out to my house and take care of my plumbing needs! Magnificent service and efficient working ethic. And Paul smells good!!!
- Milie S.
J Harris showed up same day, was polite, articulate and did a great job.
J Harris showed up same day, was polite, articulate and did a great job. He is welcome back in my home anytime.
Greg, one of your techs, came to my home yesterday in a very stressful situation with a leaking hot water heater supply line. Several people were affected by this ongoing problem. He was efficient, calm, professional, informative and very capable. He resolved the issue in a timely manner and provided documentation and verbal explanation. I've never used your company before but Greg is a phenomenal example of how a plumbing company should perform. I am exceptionally pleased! Thank you.
Once again, I've experienced an A++, totally FIRST CLASS visit from Quality First. I called this morning after hearing a toilet make a "clunk" sound. My favorite part is when Katie answers the phone "Yes, I can help you!" She promptly scheduled an appointment that worked with my work schedule this afternoon. Richard arrived exactly on time. I cannot say enough positive things about Richard! He is friendly and so professional.... Has so much knowledge and was so kind to help me understand how things work. He worked quickly and efficiently, was incredibly respectful of my home (and very senior citizen cat!) He discovered a leak in the seal in the floor and quickly took care of that without issue. What a wonderful professional to have on your team! I could not be more pleased with the stellar quality and caliber of Richard's expertise!
I have just had a follow up call from Christian, what a gem! How amazing to have a follow up call within an hour of my service to ensure everything was just right. He was so kind and truly interested to be sure that I was happy and completely satisfied with my service. Christian scheduled an estimate visit for Monday which I appreciate so very much. What speedy, efficient service!
As a single woman, I am grateful to know that help is just a call away. I cannot tell you how comforting it is to know that I have a trusted partner in your company and team, that provide the most exceptional quality and service at every turn.
My highest and most sincere compliments to the team at Quality First, I am truly thankful!
Ross was scheduled to work on one of our homeowners associations starting this morning at 8:00 am. We had several issues, and needed board approval to fix them, which turned into an almost 7 hour time frame on one job! Ross stayed onsite and insured that the problem would be taken care of today. He was extremely pleasant to work with, and because of this, I will continue to use Quality First whenever I have an urgent matter. He knew exactly what he was talking about and was able to explain it to me so that I could relay all the correct/important information to the board. Thank you Ross!
Jon Harris did an exceptional job at my home. The company scheduled Jon to arrive at less than 24 hours after my call. Jon arrived exactly on time, he was polite, able to diagnose and fix the problem right away. He was courteous, professional, and because of how he worked and generally spoke to me, I asked that Quality 1st come out to my home another time to advise me as to a different question. I am now recommending Quality 1st and Jon to all my neighbors.
Victor was great and felt comfortable with him working on our plumbing issues while my wife did a math lesson with our 2 boys. He explained everything he was doing and was upfront about cost. You pay for quality work and Quality First has been awesome with their work and employees like victor.
I had Kris Grimes and Big "V" at my home today installing new tub. on time, pleasant, polite, and I have full confidence
in the work they did today. Great representatives for your company.
Absolutely wonderful work in our home!
My husband and I are so happy with the work that Kris did in our home! Kris was professional, fun to work with and completely honest when it came to price! We're so excited to call him soon to finish a couple other small jobs! Quality First Plumbing & Heating is literally one of the best companies we have worked with in a while! Thank you so much!
Had a minor emergency with my air conditioner system. (On a 99 degree day of course) I called yesterday morning and Quality First had two techs - Chris M. and Jacob B. - out to my home by early afternoon. I had worked with Chris a few years back on a water heater replacement. As before, he and Jacob were extremely polite and efficient. They had the issue resolved and were out the door in less than an hour. Great service! Quality First is my go to company for plumbing and heating service. I've recommended Quality First to several acquaintances, and they've received the same great service. Thank you!
- B. Thomas
Fast and professional
Jon came out today for a drain cleaning. He was awesome! Very professional, fast and knowledgable! Thank You Thank you!
I've never had to call them back to re-do anything they have done for me.
I've been using Quality First exclusively for 10 years for three properties. The first job they did for me was a replacement of a main line - they were the lowest of three quotes, and I dealt with the owner of the company. I really like the fact that they are responsive - there's always someone at the office who answers the phone - you can easily speak to managers and their prices are fair. You can always get someone to come out pretty quickly and I don't believe they charge extra for weekend calls. I've never had to call them back to re-do anything they have done for me.
Michael was friendly, respectful, and willing to share his knowledge so I understood everything that was required and why.
Who knew a flooring project could turn into a big plumbing issue, but it did. I'm redoing my floors and apparently mice liked living behind my refrigerator which corroded the water pipe to the refrigerator. We then discovered the main water valve needed replacement. It was stuck in the off position. A very long story short and four days without water ( because I had to have Aurora Water turn off water to twenty neighbors) , Michael came out and not only repaired my main water valve but moved it to a place where one can safely access in case of an emergency. Additionally, he was very aware of the time constraint with Aurora Water needing to turn the water back on for the neighbors at a certain time. Michael also had an excellent sense of humor and friendly manner while he worked which made a stressful day much easier to bear. I highly recommend Quality First and Michael B.
Service Oriented! On time, knowledgeable, and thorough!
Jazper came out to fix a clogged drain. We had another company fix the same issue 4 months ago. Jazper was able to clear the clog, figure out what the problem was and gave us an easy solution so we can keep our drains working. The other company didn't give us solutions and seemed baffled by the problem. In addition, Jazper found another problem with our piping under the sink and fixed it quickly. He was also very kind and patient with my kids (who like to ask a ton of questions)! Quality First...you have a great employee in Jazper!
He figured out the problem saving me so much money.
Quality First squeeze me in when another company bailed on me! I am so impressed. Richard did an awesome job explaining everything to me and had a great attitude! He figured out the problem saving me so much money. I am very happy with the service I received. I would recommend this company to anyone! And Richard was great!!! Thank you Quality First for fitting me into your schedule!!
Jacob and Greg were excellent. It is obvious they take a great deal of bride in their work.
- Dave G.
Excellent! They came out right away and did a fantastic job quickly fixing my AC!
Paul is the best!
We had a major leak that was flooding one of our bedrooms and causing major damage to our neighbor's condo below us. Paul arrived and quickly found the problem was a leaky pipe in the fire sprinkler system. He then called our HOA manager to tell her that the company that maintains the fire sprinkler system needs to come out immediately to shut down the system. When he was informed that they could not come out until the following morning he called them back himself and spent almost an hour on the phone with them as they talked him through the process of locating the sprinkler control room and shutting down the system. There was still quite a bit of water damage it would have been a lot worse if Paul had not stepped up and gone above and beyond. Thanks!
Would definitely call them again!
Jacob and Gregg were absolutely fabulous. They took care of my problems and made certain all was well before they left. No mess whatsoever. Would definitely call them again.
When the neighbors' dirty wash water started bubbling up through my shower drain, Mike Beadle came out to fix the problem. The blockage wasn't easy to find, but he kept at it under gruelling crawlspace conditions until everything drained properly. Excellent work.
The replacement was nice and easy!
Josh Cathcart was our service rep when our water heater broke. He was very knowledgeable and explained to us exactly how to operate the new unit. The replacement was nice and easy.
Thanks for helping me sort out a really difficult problem at the end of a long day.
I was running out of options on a Saturday late afternoon. After a dozen calls to other companies that couldn't show up for a day or two, I got through to the wonderful dispatcher. She was very positive and helpful, and she called Mike Beadle, who showed up within 30 minutes. It turned out I had a leak that had been going on for quite some time and there was some extensive damage within the wall. Not only did Mike save the day, but he walked me through all the things I needed to consider for getting the damage stopped and for how to address it over the long haul. He helped prevent what would have been massive damage on multiple floors. He was patient, upbeat, and clearly a plumbing expert.
Josh Cathcart was terrific! He showed up on time, was very professional and courteous, and fixed our problems quickly. He also provided his expert opinion on avoiding future problems. Thanks for excellent service on short notice.
We had a leaky water heater and requested a quote. Sam came out and did an excellent job of explaining all of our options. We went forward to replace our existing water heater. Sam was very professional and did a wonderful job removing and installing the new 50 gallon heater with expansion tank. We are very pleased with the work that was done from start to finish and will call Quality First Plumbing & Heating in the future!
I could not be happier with the job they did for me and my family.
My heater was not working over night. The next day I called to see if Quality 1st could come out the same day to fix it. They did so and were at my house in 20 min. Christopher had my heater working as good as new when the hour. Christopher was friendly, and made sure everything was clean after the job was done. I could not be happier with the job they did for me and my family. Thank you Quality First.
I could not be more satisfied
Had a pesky "intermittent" leak from the unit above me. Michal T found it and made sure the problem was fixed He was very efficient and definitely knew what he was doing.Very pleasant personality also. I could not be more satisfied
- Clara A.
For future plumbing needs I'll call Quality First!
I'm very happy with my experience with Quality First. Mike came to my home to look into a problem I was having with water pressure. He quickly diagnosed the problem, contacted the city to coordinate repairs, and made the necessary corrections to bring my water pressure back up to normal. He was friendly, courteous, and knowledgeable and quickly fixed a problem that another plumbing company had missed. For future plumbing needs I'll call Quality First.
I highly recommend Quality Plumbing installations and service.
Great service. Would recommend for furnace, air conditioning , and water heater needs.
the result was fantastic!
I am very happy with Michael Beadle when he installed a new water heater. The old 2002 heater was not properly installed and actually had a crimp in a part of the copper tubing. After 5 hours, Michael re-engineered the copper flow lines (water and gas) and the result was fantastic !
Josh Cathcart was extremely professional, personable, and efficient at fixing my plumbing issue. Josh is great! Would definitely request his service again.
Top Notch Service
Very happy we chose to use Quality First (and specifically Michal Taylor) to diagnose and fix a problem we had with out water heater. Michal arrived timely and was very professional and knowledgeable. He took the time to answer all questions and walk me through what needed to be done. The completed work area looks great and we have hot water again! Michal also wore booties and cleaned up everything -- so no mess. Thanks for a job well done Michal.
Called on the Saturday evening before Easter and they had a guy out to me in less than an hour! Michal Taylor was friendly, professional, and explained the process in terms that I understood. The pricing was also very reasonable. I will definitely use Quality again if the need should arise!
Jazper was on time and professional. He walked me through his thought process and evaluation of the drainage problem in my kitchen sink. He let me know what he was about to do, informed me of the why and then went and completed it. In a short period of time Jazper completed the task and the drain was fixed. He cleaned up after himself very well. Definitely impressed with his ability.
Yesterday was the first time that we have used Quality 1st Plumbing and we definitely will use them again. Our very old toilet starting spraying water out the top of the tank. Michael B. arrived exactly when we were told he would arrive. He was friendly, courteous, and considerate. He put on plastic boots as he was walking in and out of the house. (Not all companies/employees are this considerate and we really appreciated Michael taking the time to do this.) Michael B.(Mike) evaluated the problem, explained exactly what was going on, and gave us 2 options (with estimates.) We chose to get a new toilet as opposed to having Mike rebuild the old one. Mike got all materials for us and returned to install the toilet. He did an AWESOME job when he installed the new toilet as there was both wallpaper on the bathroom wall and carpeting on the floor. When he was done with the installation, the wallpaper and carpeting were exactly like they were when he started the installation. Mike made sure that the carpeting around the base of the new toilet fit PERFECTLY!!! He also made sure that the bathroom area was totally cleaned up before he left. Thanks, Mike, for doing an awesome job. Quality 1st Plumbing is VERY FORTUNATE to have Michael B. (Mike) on their team. We definitely will be calling Quality 1st for all our future plumbing needs and requesting Michael B. Thanks again for a GREAT JOB!!!!!
My son, the homeowner, tells me that last year's workers (not sure where they were from) left a huge mess and were unprofessional. Today we had the privilege of having Josh Cathcart show up at our home to do the maintenance work. He was prompt, professional, courteous and left the bathroom in perfect condition. Thank you Josh!
Jacob Jones, Sam, and Richard, worked on our condo installing a hot water space heater, a hot water heating system and replacing a variety of copper pipes at our condo and did an excellent job. One day, Jacob and Richard worked until passed midnight to get the new hot water tank hooked up and the new pipes installed. When we returned the next day to see what they had done, they had even cleaned up. Jacob explained exactly what they were going to do, how various pipes, and the systems worked, and re-explained when we didn’t understand. We learned a lot. These plumbers do excellent work and we were more than satisfied. We will definitely call Quality First when we need plumbing done. Also, Mark Canty came in to do emergency patching up very late one night when the leaking first occurred.
Great customer service fast work highly recommended. Thanks Paul for binding me out
- Carlos R.
I would give Matt D a 5 star rating
Would just like to say that Matt D came out and serviced my townhouse on 3-9-18. He did a great job! Was a very personable and likable young man. Was also extremely helpful with what may have caused the problem as well as how to prevent this situation from happening again. I wouldn't hesitate to call Matt with any future plumbing problems.
Paul and Jacob were consummate professional. They did a great job were reliable and were easy to get along with. Very helpful and respectful. I would definitely recommend them to a friend or colleague. Thanks
I have full confidence in this company and their employees
Erin, Darian and Chris installed my new furnace today. Couldn't be happier with the service and the quality of the furnace and condenser they installed. I have full confidence in this company and their employees. I highly recommend.
I had an issue with a humidifier leaking water and called for service this am. Sam came out this am and diagnosed the issue, repaired it promptly. He was thorough and helpful. Issue was resolved in same am as call for service. We always have great service from Quality First!
Highlands Ranch, CO
Experts in every way
Once again, FIVE STARS!!! Quality First Plumbing and Heating Company has far exceeded expectations. We have used them exclusively for all our plumbing and heating needs for over 5 years. They've installed new fixtures and toilets in all of our bathrooms most recently. Matt Dicker was the last person to do the work we required. He is a young, knowledgeable and very courteous professional. He spent the time to do the job correctly and efficiently to ensure that the work we requested was 100% completely satisfactory. Our contacts in making the appointments are also very professional and friendly. Should you require any plumbing or heating work done, I highly recommend this company, as they provide the highest level of service expected. If you are in the Aurora area, request Matt Dicker, if possible, to do your work.
- Kevin S.
Awesome company and people!
I greatly appreciate the quick, responsive, and professional service we got today from Howie and Michael. Howie heard my cries for help and Michael worked very hard to find all of the issues causing our leak in a very tight space. Awesome job! Thank you!
- Phyllis K.
A wonderful company to deal with.
Quality First installed a new touch kitchen faucet for us and we are very pleased with their service. Kris was courteous and professional. He went out of his way to move a heavy box for us which we greatly appreciated. We would definitely use Quality First and Kris again.
- Becky P.
I will use you again
Kris was very professional and polite.
- Kris G.
Pointed out prevented measures for a homeowner to know to avoid future issues
I would like to commend KRIS GRIMES for the work he did its first class both in workmanship and his professional manner. he answered all questions and pointed out things that he did and pointed out prevented measures for a homeowner to know to avoid future issues. THANKS KRIS. BILL K.
- William K.
Quality First is #1
This was our second time using Quality First Plumbing & Heating and just like the first time the service was excellent. We had a hot water heater go out on us and I made the call and they were at our house in less than an hour. Phil Metz the service guy was professional and nice. He answered all our questions and completed the job in the time he gave us. We'll definitely use them again and refer our family and neighbors.
Kris and Matt did a great job! They were professional and made sure everything was done to code and to my satisfaction. I would definitely request them again if I have another job in the future.
- Happy Customer
The best service ever!
After working with a different company Quality First restored my faith in plumbers. No high pressure sales. The plumber gave me options for my repair and was very polite and easy going. He had my best interest in mind not my bank account balance. They were fair and wore shoe covers! Quality First are my go to guys from now on. they are replacing my furnace tomorrow also!
- Jasper F.
Mark did a great job. Thank you! And it passed inspection with no problem. They provide prompt, courteous service and you can trust them to do quality work.
Erin did a great job installing a new furnace and a/c in our condo. she was polite, respected our home and made sure everything was installed correctly and working as expected before she left. She had a couple of folks help her as well during the 1.5 day process who were also courteous and pleasant to work with.
Quality First is not just the name of the company. It is the essence of their service!
Quality First is not just the name of this company, it is the very essence of who they are. Sean Harkin worked on our furnace. He was courteous, friendly and very efficient. He took time to show and tell us what he was doing and why. It was without question a Quality First experience. I would not hesitate one minute to recommend Quality First for any plumbing and heating issues. Every one from the staff in the office to the field team were professional.
- Ken P.
I am VERY happy with Justin's service and his friendly professionalism. I would ask for him again!
I have had 2 different plumbers out to my house for the same problem and the problem was not fixed. Justin Scamp from Quality First came out and only listened to the obnoxious noise for a few seconds and said he was positive it was the PRV. He had it replaced in 1 hour and the noise I have been dealing with for over a year is gone! I am VERY happy with Justin's service and his friendly professionalism. I would ask for him again!
- Kris R.
We have used Quality First Plumbing many times over the last 8 years, and have never been disappointed with their professionalism and service. Kris was the service technician that came out today to help fix a toilet that would not stop running. He was prompt, courteous, and fixed the problem in a short period of time. He also took the time to look and see that the part was still under warranty. I truly appreciate feeling like I have a plumbing service that I can trust and rely on.
- Angela L.
Excellent in every way!
Kris Grimes was extremely professional, efficient, courteous and respectful while he did his work and when he explained what needed to be done to fix our plumbing issues. We will definitely use Quality First again and will request and recommend the services of Kris to anyone who needs a plumber.
- Lester K.
They scheduled an appointment for Sunday...no extra charge for weekends. Wow!
We noticed a leak under our bathroom sink and knew we needed a plumber. We have had a few companies come out over the years, but usually felt like we had been ripped off when they left. I searched online for highly-reviewed companies and found Quality First Plumbing. I called them on a Saturday and was able to get in touch with a REAL person right away. They scheduled an appointment for Sunday...no extra charge for weekends. Wow. Philip came out when he was supposed to, identified the problem, fixed it and didn't charge us a fortune. What else is there to say? We will definitely use Quality First for any future issues.
- Tina D.
Superior work done by Jon H.
Jon H. quickly diagnosed the problem and corrected it. He is knowledgeable and easy to talk with, and he listens and follows through.
- Tom V.
Quality First Plumbing & Heating is my idea of an A-1 service company.
Quality First Plumbing & Heating is my idea of an A-1 service company...from the customer service delivered with my first call to the office, to the end service received in my home by the HVAC professional. I received updates when the technician was running late due to unexpected problems on a job ahead of mine. Upon arrival, Sam quickly got to work troubleshooting my furnace, answering my questions along the way. He did a thorough job and closed in on the likely problem, in the meantime making a simple adjustment that got the furnace up and running. He was honest and did not push to make a costly repair that I may or may not ultimately have to make. The charges were fair and reasonable. I would definitely use them again, and highly recommend them.
- Sally H.
Excellent service by Chris McQuistion
Great service by Chris McQuistion. He was excellent and very diligent to ensure all was fixed before he departed. Great job by Chris.
- Diana W.
quick and clean and got the job done perfectly!
Both Paul and Jeremiah were great! they did the service quick and clean and got the job done perfectly! would recommend to anyone who needs a plumbing job.
- David F.
Greenwood Village, CO
had the main line backed up jon harris worked very hard to break thru and get things flowing again he was very friendly and kept me informed every step of the way cleaned up and was in every way a true professional
- Willard C.
Great company and great service.
Kris G. Responded to our plumbing emergency and was fantastic. He is very personable!
- Danielle W.
Chris and Ben, did a outstanding job servicing my furnace. Went out of there way to explain what they were doing. Completed the job quickly and cleaned up after themselves.
- David B.
Stellar service and people!
I'm absolutely thrilled with my entire experience with Quality First. They arrived for the quote when they said they would. They followed up with us, and were flexible in scheduling the installation of my humidifier. The installation team (Erin and Chris) were absolutely professional, and again arrived on time, wore booties on their feet to keep the house clean (much appreciated) and did a great job on the installation. I'm really enjoying the comfort of the added humidity! Thank you so much! You guys are awesome!
- Mike K.
Very professional, very courteous and treated me and my home with respect.
Nik Lawhorn was great. Very professional, very courteous and treated me and my home with respect.
Highly recommend 1st Quality and Nik.
- Kristy K.
They did a great job
Jon Harris was very professional and clean and helpful. Very personable and friendly. Great job.
5 star rating here.
Jon Harris is a very valuable asset to this company.
If he is any indication, they are definitely worth hiring.
- David B.
3 toilets in 1 day
Nik Lawhorn came to fix 1 toilet at our business, but by the time he got here, another had broken. He fixed them both. About 10 minutes after he left, a 3rd toilet broke down, and he came back within 10 minutes to fix that one as well. He was friendly, and professional. Thanks so much for your help.
- Sami S.
I have used these folks for several years and they are constantly very good. I have had several of their techs and they are equally skilled
- MIke W.
Highlands Ranch, CO
1st Quality, please see that the boss gets this. I want to thank you for this service. The work as fast, thorough and a fair price. Your repairperson was great, clean and informative at every step.
Not sure if the repairman told you but earlier in the week, some other firm quoted $2500 for the 5 toilet valves, $500 each. Then, $400 for each sink, 11 sinks- $4500. Needless to say, I went out for bids. Sure, valves, work, margins could vary by 20-40%, but 500%!! I have no problem is a company makes a fair margin for work I don't want to do, or can't do, but to be blatantly ripped off by another company. Thanks, Pat
- Pat A.
Highlands Ranch, CO
The drain used for the the kitchen and clothes washer was plugged. I called Quality 1st Plumbing on a late Friday night to scheduled service for Saturday. I receive called back notifying me that I would get a call the next morning when I was schedule for service. Jon the drain specialist arrive three hours early then scheduled which was great. He was very courteous and explain his what he was going to do with one of the multiple drains being the problem. The problem was was with the main sewer line. Quality 1st Plumbing provided great service providing multiple call backs.
- Richard S.
My clogged disposal turned into a much bigger job, so I got to meet Jasper, Phil, Brian, & Kris. All four were great - very professional, knowledgeable, and courteous. I will use Quality First again.