The Novel Coronavirus (COVID-19) has radically changed the way we live our lives, even if it is for just a short period of time. As we’re continuing to monitor the situation and follow the guidelines that are given to us by the CDC and other governmental authorities, we’ve taken the opportunity to thoroughly review our cleanliness procedures and implement new policies and standards that ensure that we not only remain protected ourselves, but that you at home can be completely confident when you call us to come out for a repair service.
We understand that global pandemics do not necessarily mean plumbing problems go away. There may come a point during your period of social distancing or self-quarantine where your toilet backs up, your water heater springs a leak, or your air conditioner or heater quit on you. In these instances, you need to be able to reach out to a skilled plumber or HVAC professional who can come out and get it fixed. At Quality First Service Group, we’re determined to be that name. We are continuing our operations to the best of our ability, and we’re putting some extra precautions in place in order to protect you and your family but also ourselves.
New Cleaning Standards & Requirements
To stop the spread of COVID-19 should it ever find its way to our office, Quality First Service Grouphas implemented an extensive new policy as well as some temporary procedures designed to mitigate risk for everyone involved. We have implemented new sanitizing and cleaning protocols, including requiring all technicians to wash their hands before and after every service visit. Each of our field technicians is also responsible for cleaning and disinfecting all of their tools with every work day, and that includes electronic devices like iPads, iPhones, inspection cameras, and so much more. We have also increased the options for remote work when possible. Because the situation with COVID-19 is so fluid, these policies are constantly monitored and adjusted in order to ensure that we are as safe as we can be at all times.
Employee & Customer Safety Plan
In addition to new cleanliness procedures, our employees are also required to constantly monitor their own health and wellness. Any employee showing symptoms of COVID-19 will be strictly forbidden from returning to work until they are medically cleared by a physician. This is for both the safety of our own workforce and for the safety of all of our customers.
Finally, we are also implementing some additional safety checks to ensure that our technicians are going to homes that are safe and clear from any signs of the illness. When you schedule an appointment with us, we will ask a few additional questions, including:
- Has anyone in your home been sick with a runny nose, high temperature, sore throat, or cough?
- Have you been around anyone that tested positive for COVID-19 virus?
- Have you traveled outside of the country within the last 30 days?
Once we are certain that the risk is low enough that our service visit is safe for both you and our technician, we will dispatch someone out to your job to get it done. We appreciate your understanding with this new process and hope you’ll join us in our efforts to prevent and stop the spread of this disease.
If you need a plumbing, heating, or air conditioning service, don’t hesitate to reach out to the experts at Quality First Service Group by dialing (720) 548-2770 today.